Return & Refund Policy

At BAZELLA Skincare, we want our customers to have a positive shopping experience. Because our products are skincare and personal-care products, we follow the return policy below for hygiene and safety reasons.

Returns

Due to the nature of skincare products, opened or used products cannot be returned or exchanged.

We may accept a return, replacement, or refund when:

• You received the wrong product.
• Your product arrived damaged.
• Your product is defective.
• An item is missing from your order.

Return Period

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To request a return or replacement, please provide:

• Order number
• Customer name
• Photos of the product
• Photos of the packaging
• A short description of the problem

Damaged Products

If your product arrives damaged, please take clear photos or a video of the package and product before disposing of the packaging.

Contact us as soon as possible so that we can review the issue and provide an appropriate solution.

Wrong Product

If you receive an incorrect product, please contact us within 7 days of delivery. After verification, we may arrange a replacement or another suitable resolution.

Refunds

If your refund is approved, we will process it through the applicable payment method or another agreed method.

The time required for a refund to appear may depend on your payment provider or bank.

Non-Returnable Products

The following products are generally not eligible for return:

• Opened skincare products
• Used skincare products
• Products damaged after delivery due to customer handling
• Products returned after the applicable return period
• Products marked as final sale

Order Cancellation

If you wish to cancel your order, contact us as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, BAZELLA Skincare may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping costs.

Contact Us

For return or refund requests:

BAZELLA Skincare
Email: [Your Email]
Phone/WhatsApp: [Your Phone Number]